Consumer Grievance Procedures

Bridges’ goal is to provide you with the highest level of service possible. As a client, if you are unsatisfied and have a grievance or concern, please take the following steps to resolve the issue(s):

  1. Discuss your concerns with the staff member providing services.
  2. If not resolved, request to speak to that staff member’s supervisor and/or director of service.
  3. If not resolved at that level, file a written grievance within forty-five (45) days of the action complained of and submit it to the agency’s Client Rights Officer (CRO).

Download a Consumer Grievance Form (below) or request a form from Bridges’ front office.

Grievances can be filed without this form and need to include description of the complaint (when it occurred, the parties who were involved, witnesses and a suggested resolution). Clients may choose to have an advocate or representative assist them.