Client Satisfaction Survey Results

Bridges is committed to the full inclusion of our clients in the design, implementation, modification and evaluation of its programs and services. All persons served by the agency will have the opportunity to express their satisfaction with the services they receive.


Bridges has adopted an 85% satisfaction standard for each area. All but two domains measured above the agency’s 85% satisfaction standard. The two domains identified for improvement last year – Outcomes and Recovery – did show improvements but are still below agency’s 85% satisfaction standard.

Results of these surveys were tabulated, presented to Quality Council, disseminated to all staff and posted in wait areas at all sites for our stakeholders.

The graph included here is reflective of overall agency satisfaction results. Other graphs per program and domain are available upon request.

How we administer the survey:

What we measure – client satisfaction with Bridges in seven domains:

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