Consumer Grievance Procedures
Bridges’ goal is to provide you with the highest level of service possible. As a client, if you are unsatisfied and have a grievance or concern, please take the following steps to resolve the issue(s):
- Discuss your concerns with the staff member providing services.
- If not resolved, request to speak to that staff member’s supervisor and/or director of service.
- If not resolved at that level, file a written grievance within forty-five (45) days of the action complained of and submit it to the agency’s Client Rights Officer (CRO).
Download a Consumer Grievance Form (below) or request a form from Bridges’ front office.
Grievances can be filed without this form and need to include description of the complaint (when it occurred, the parties who were involved, witnesses and a suggested resolution). Clients may choose to have an advocate or representative assist them.